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Return Information

Return Information

Returned Goods

Oldphoneworks and House of Telephones offer a 14 day hassle free return and exchange policy.

If you are not completely satisfied with you purchase, you can return it for credit, exchange, or refund within 14 days of the invoice date.
  • Pack your return very well. Damages and any required repairs will be subtracted from refund.
  • Contact us prior to shipping at 1-800-843-1320 or via email at oldphoneguy@oldphoneworks.com and we will provide you with a Return Authorization Number (RAN) and shipping instructions.
  • Put the RAN on the box.
  • Customers are responsible for any shipping costs related to a return or exchange.
  • You may be responsible for a re-stocking fee
Shipping Information
In Canada

Oldphoneworks
Old Phone Repair Depot
10 Binnington Court
Kingston, Ontario
K7M 8S3
1-800-843-1320
In the United States

Oldphoneworks/ Bay Brokerage
42832 Route 12
Alexandria Bay,NY
13607
1-800-843-1320
 
 
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